Effective Date: February 02, 2025

At Cap Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • Certain products, such as personalized or custom-made items, are not eligible for return unless they arrive damaged or defective.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable.

3. Exchanges

  • If you received a defective or damaged item, please contact us immediately so we can arrange for a replacement.

4. Return Shipping

  • You are responsible for paying your own return shipping costs unless the item is defective or the wrong product was sent.

  • We recommend using a trackable shipping service to ensure we receive your returned item.

5. Contact Us

To start a return or ask questions about this policy, contact us at:

Cap Store
Address: 30 N Gould St #49541, Sheridan, WY 82801, USA
Phone: +1 (307) 672-5164
Email: info@capstore.click